Big News for Pensioners: Biometric Verification Now Possible from Home

Pensioners in Pakistan now have a convenient way to complete their “Proof of Life” verification without standing in long bank lines or making repeated trips. With the Pak Identity mobile app from NADRA, pensioners can now verify their biometric information from the comfort of their homes. This new digital facility ensures that pensions continue uninterrupted while saving time and effort.

Step	Action	Description
1	Download the App	Download the NADRA Pak Identity app on your smartphone and log in
2	Select Option	Open the app and click on the Proof of Life option
3	Enter CNIC	Type your valid CNIC number without dashes
4	Face Verification	Use the mobile camera to verify your face
5	Fingerprint Scan	Scan your fingers in front of the mobile camera to complete verification

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Step-by-Step Guide for Home Biometric Verification

Follow these steps to complete your Proof of Life verification digitally:

Download the App: First, download the NADRA Pak Identity mobile app on your smartphone and log in
Select Option: Open the app and click on the Proof of Life option
Enter CNIC: Type your valid CNIC number (Computerized National Identity Card) in the provided field
Face Verification: Use your mobile camera to verify your face. Make sure your face is clearly visible and well-lit for accurate verification
Fingerprint Scan: Finally, place your fingers in front of the mobile camera for biometric scanning. Complete the process to finalize your Proof of Life verification

Benefit	Explanation
No Bank Visits	Pensioners no longer need to visit banks, saving them time and effort
Uninterrupted Pension	Pension payments continue without any delay after verification
Secure Verification	Biometric verification is processed securely via NADRA’s digital platform
User-Friendly	The Pak Identity app provides a simple, step-by-step interface
Accessible Anytime	Verification can be done at the pensioner’s convenience

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Benefits of Home Biometric Verification

This new facility offers multiple benefits to pensioners:

No Bank Visits: Pensioners no longer need to visit banks, saving time and effort
Uninterrupted Pension: Once the Proof of Life verification is complete, pensions will continue without any delay
Secure Verification: The process uses NADRA’s secure digital platform, ensuring biometric data is safely processed
User-Friendly: The Pak Identity app provides a simple interface, making it easy even for seniors
Accessible Anytime: Pensioners can complete verification at their convenience without depending on bank schedules or office hours

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Additional Notes

This service is available for all pensioners registered with NADRA and receiving their pensions through recognized banks
Ensure your smartphone camera is working properly and you have a stable internet connection for verification
Follow the step-by-step instructions in the app carefully to avoid errors
Share this information with friends, family members, and other seniors so everyone can benefit

Why This Initiative is Important

The introduction of home biometric verification is a significant step towards digital inclusion for senior citizens in Pakistan. Traditionally, pensioners had to visit banks multiple times a year to complete their Proof of Life verification, causing inconvenience, especially for elderly individuals or those in remote areas. With the Pak Identity app, pensioners can now complete this process securely from home, reducing stress and unnecessary travel.

This initiative aligns with Pakistan’s broader vision of digital governance, making government services accessible online. By digitizing the Proof of Life verification process, NADRA has simplified an essential procedure while ensuring pensions continue without interruption.

Tips for a Successful Verification

Good Lighting: Perform face verification in a well-lit area to help the camera capture clear images
Keep CNIC Ready: Enter your CNIC number correctly without dashes or spaces
Stable Hand Position: Hold the phone steadily during fingerprint scanning for accurate recognition
Update App Regularly: Ensure your Pak Identity app is updated to the latest version for smooth functioning
Seek Assistance if Needed: Contact NADRA support or ask a family member to guide you if you face issues

Ramzan Negahban Helpline & Complaint Registration

If you believe you are eligible but have not received an SMS, or face issues collecting your ATM card, you can register a complaint using the following methods:

Helpline Number: Call the official Punjab Government helpline at 0800-02345 for immediate assistance
Tehsil Office: Visit the designated complaint desk at your local Assistant Commissioner (AC) office
CM Portal: Submit a complaint online through the “Maryam Ki Dastak” app or the CM Punjab web portal
Bank Issues: For ATM card errors or PIN issues, contact the Bank of Punjab (BOP) representative at the center immediately

Conclusion

The home biometric verification feature in the Pak Identity app is a game-changer for pensioners in Pakistan. It saves time, reduces stress, and ensures that pension payments continue without interruption. With simple steps and a secure digital platform, seniors can now complete their Proof of Life verification from the comfort of their homes. Share this information with friends, family, and fellow pensioners so that everyone can benefit from this innovative digital solution.